If Amazon.com was a person, I'd marry it and have its babies.
I can truly say that I have never, ever had an issue with any transaction from them. I've used them for years, used to have a Prime membership, they are the glue that holds my UPS guy and I together--we've been through a lot and they've had plenty of opportunities to screw up, but never have.
Today little kid came home and dropped his new Kindle Fire HD, which resulted in one small hairline crack all the way across the front. I'm having a really crappy week (month? year?), little kid needs the Kindle Fire for school (which is complete lunacy, that they have 7-year-olds bringing in their own tablets but that's another post) and I could not replace it on my own any time soon.
I contacted customer service and asked if I could pay them to replace the screen or if such a thing was even possible.
They asked if he'd dropped it. I already told them that he dropped it. Knowing it was our own fault and we were out of luck for the warranty, I again admitted that he dropped it.
"Well, that is not a warranty issue since it was dropped," he began. I was about to clarify that I knew we were at fault and were willing to pay and he added, "but as a one time exception, we will replace it free of charge."
Amazon and I would have beautiful babies.
(And I'd probably get a free Prime membership out of the deal.)
Edited to add: The Kindle Fire was on my doorstep the next morning. I contacted them at 3pm on Thursday and had it by 10am on Friday. That's magic!